Refund policy

Return & Refund Policy

Thank you for shopping with BarrelHouse Media Boutique! Because many of our products are made-to-order, printed on demand, or fulfilled specifically for each customer, all sales are considered final unless there is a verified issue with your order.

No Returns or Refunds for Change of Mind

We do not accept returns, exchanges, or issue refunds for:

Ordering the wrong size, color, or style
Change of mind or buyer's remorse
Items that do not fit as expected when the correct size was shipped
Incorrect shipping information provided by the customer
Normal variations in color or placement that may occur with printed or made-to-order products

Please review product descriptions, sizing information, colors, and shipping details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery.

To qualify for a replacement or refund review, you must provide:

Your order number
A description of the issue
Clear photos showing the damaged, defective, or incorrect item
Photos of the packaging and shipping label when applicable

Proof of the issue is required before a refund or replacement will be approved.

Once we review your claim, we will determine whether the order qualifies for a replacement, store credit, or refund. We reserve the right to deny claims when sufficient proof is not provided or when the issue is not the result of an error or defect.

Shipping Issues

BarrelHouse Media Boutique is not responsible for packages delivered to an incorrect address provided by the customer. Customers are responsible for verifying their shipping information before completing checkout.

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. We will assist when possible, but we cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

Order Cancellations

Because orders may enter production or fulfillment shortly after they are placed, cancellations are not guaranteed. Once an order has entered production or has shipped, it cannot be canceled.